Last Updated: 23 October 2025
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This page outlines the terms and conditions of use for the UpRate app. This applies to the terms and conditions that are applicable to hirers and workers on the platform.
Terms and Conditions of Use for Hirers
These Terms
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the UpRate platform (the “Platform”) provided by UpRate Digital Ltd (“UpRate”, “we”, “our”, or “us”), a company registered in England and Wales (company number [13367397]) with its registered office at UpRate Digital Ltd, Green Street Green Rd, Dartford, Kent, DA28DP.
1.2. By registering for or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. Definitions
2.1. The capitalised words used in these Terms shall have the following meanings:
Hirer
The business entity registered to use the Platform
User
Any employee, agent, or representative authorised by the Hirer to access the Platform.
Resource
Any plant, equipment, or labour assets managed within the Platform.
Customer Data
Data related to the Hirer’s customers, projects, resources, invoices, or workforce stored or processed on the Platform
Subscription
The Hirer’s active usage of the Platform under the pricing structure set out in Section 5
3. Eligibility and Account Registration
3.1. The Platform is intended for business use only. Individual or consumer accounts are not permitted.
3.2. You must provide accurate and complete information when creating your account and keep it up to date.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Use of the Platform
4.1. The Platform enables Hirers to:
Manage plant, equipment, and labour resources;
Plan resource availability and allocation;
Manage customers and contracts;
Collect timesheets;
Generate and send digital hire agreements with eSignatures;
Manage, generate, and send invoices;
Store operational and financial data relating to workforce and customers.
4.2. You must not:
Use the Platform for any unlawful purpose;
Upload or transmit harmful code, malware or unauthorised data;
Reverse-engineer, copy, or modify the Platform;
Resell, lease, or sublicense the Platform to any third party.
5. Service Availability
5.1. UpRate will use reasonable efforts to ensure the Platform is available at all times but does not guarantee uninterrupted or error-free acess.
5.2. Temporary downtime may occur due to maintenance, updates, or network issues.
5.3. UpRate shall not be liable for any loss or damage arising from unavailability or suspension of the Platform.
6. Pricing and Payment
6.1. The Platform operates on a usage-based model determined by the number of active Resources managed by the Hirer at any one time:
0-10 Resources: £0 per month
11-50 Resources: £300 per month
51-100 Resources: £500 per month
100+ Resources: £800 per month
6.2. All fees are exclusive of VAT (where applicable).
6.3. Charges are calculated automatically based on the number of Resources recorded on the Platform.
6.4. UpRate may change pricing upon providing at least 30 days’ notice. Continued use after such notice constitutes acceptance of the new rates.
6.5. Payments are due monthly in advance. Failure to pay may result in suspension or termination of access.
7. Data and Privacy
7.1. The Hirer retains ownership of all Customer Data uploaded to the Platform.
7.2. UpRate acts as a data processor for such data and will handle it in accordance with the UK GDPR and the Data Protection Act 2018.
7.3. UpRate will not access, use, or disclose Customer Data except as necessary to provide and maintain the Platform or as required by law.
7.4. UpRate will implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, alteration, or loss.
7.5. A separate Privacy Policy governs how personal data is collected and processed.
8. Intellectual Property
8.1. The Platform, including all software, interfaces, design, and content (excluding Customer Data), is owned by UpRate or its licensors.
8.2. These Terms do not grant you any rights to copy, distribute, or modify the Platform except as expressly permitted for your internal business use.
9. Confidentiality
9.1. Each party shall treat all information obtained from the other as confidential and shall not disclose it without prior written consent, except as required by law.
10. Limitation of Liability
10.1. The Platform is provided on an “as is” and “as available” basis.
10.2. To the fullest extent permitted by law, UpRate excludes all implied warranties or conditions, including fitness for a particular purpose.
10.3. UpRate shall not be liable for:
Any indirect, consequential, or special losses (including loss of profit, revenue, or data);
Loss arising from downtime, data corruption, or third-party integrations.
10.4. UpRate’s total aggregate liability under these Terms shall not exceed the total amount paid by the Hirer to UpRate in the twelve (12) months preceding the claim.
11. Termination
11.1. Either party may terminate these Terms by giving 30 days’ written notice.
11.2. UpRate may suspend or terminate access immediately if:
The Hirer breaches these Terms;
Payment is overdue;
Continued use may cause harm or legal risk.
11.3. Upon termination, Hirers may export their data within 30 days. UpRate will permanently delete data after this period unless required to retain it by law.
12. Changes to the Terms
12.1. UpRate may update these Terms from time to time. Changes will be notified via email or on the Platform. Continued use after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
13.1. These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Who we are and how to contact us
14.1. The App is operated by Uprate Digital Ltd (“UpRate” / “we” / “us” / “our”). We are a limited company registered in England and Wales under company number 13367397 and have our registered office at UpRate Digital Ltd, Green Street Green Rd, Dartford, Kent, United Kingdom, DA2 8DP. Our VAT number is 430730921.
14.2. If you have any questions about these Terms or the UpRate Platform, please contact us via email at support@uprate.digital or e.hawkins@uprate.digital.
Terms and Conditions of Use for Workers
1. These Terms
1.1. These terms and conditions of use (“Terms”) are the terms on which workers (whether agency workers, PAYE workers or self-employed workers) who are seeking either temporary or permanent work with or through a hirer, whether directly or through a limited company, (“you”) may access and use the UpRate app (“App”) via [the website (“website”) or] the mobile application (“mobile app”). Use of the App includes accessing, browsing or using the App (including to view and apply for available jobs).
1.2. If you are a hirer, please refer to the Terms and Conditions of Use for Hirers (find above).
1.3. By using the App, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should not use the App.
1.4. If you download the mobile app onto any device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the device.
1.5. These Terms were last updated in May 2023.
1.6. We may amend these Terms from time to time. Every time we amend these Terms we will inform you by email or a push notification through the App. By continuing to use the App after receiving such information, you confirm that you accept, and agree to comply with, the amended Terms.
2. Who we are and how to contact us
2.1. The App is operated by UpRate Digital Ltd (“we” / “us” / “our”). We are a limited company registered in England and Wales under company number 13367397 and have our registered office at UpRate Digital Ltd, Green Street Green Rd, Dartford, Kent, United Kingdom, DA2 8DP. Our VAT number is 430730921.
2.2. To contact us, please email support@uprate.digital
3. Other applicable terms and conditions
3.1. We will process the personal data provided by you when you access and use the App in accordance with our Privacy Policy. Please take time to read our Privacy Policy as it contains important terms that apply to you.
3.2. Please also read the Cookie Policy set out in our Privacy Policy, which includes information about the cookies used on the App.
3.3. The mobile app can be downloaded from either the Apple App Store or the Google Play Store. The way in which you can use the mobile app may also be controlled by the rules and policies of the app store from which you downloaded the mobile app, and those rules and policies will apply instead of these Terms where there are differences between the two.
4. Your account and profile, and job applications
4.1. You will be required to create an account and profile to access and use the App. You may create only one account for the App. If we reasonably suspect that you have created more than one account (including where you have deleted your original account and created a new account, for example in order to remove a bad rating), then we may disable any live account(s) and prevent you from accessing and using the App in the future.
4.2. You must treat your login details for your account as confidential and not disclose such details to any person. If you know or suspect that anyone other than you knows your login details, you must promptly notify us by email to the email address set out above.
4.3. If you sell or dispose of any device on which the mobile app is installed, you must first log out of your account and remove the mobile app from such device.
4.4. Once you have created a profile for the App you will then be able to view relevant available jobs on the UpRate jobs board. The jobs that are advertised will be based on the information that you have provided when creating your profile. We do not guarantee that any jobs will be available or that the jobs advertised will meet your requirements or expectations. .
4.5. To apply for a job, you will need to follow the steps set out in the App. You may be required to provide further information and evidence about yourself and your experience, and answer any screening questions required by the relevant hirer, to complete the job application.
4.6. If you apply for a job via the App we will notify you of the outcome where the relevant hirer has communicated this to us. We do not guarantee that you will receive a response to any job applications submitted by you via the App, or that any such job applications will be successful. If you are successful in applying for a job, you will then enter into a separate employment contract or contract for services directly with the hirer.
5. Availability of the App
5.1. The App is made available free of charge. You must be 16 or over to access and use the App.
5.2. You are responsible for making all arrangements necessary for you to have access to the App. We shall not be liable where you are unable to connect to or access the App if this results from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
5.3. We do not guarantee that the App, or any content on the App, will always be available or be uninterrupted. We will not be liable to you for any unavailability or interruption of the App. We recommend that you back up any content and data used in connection with the App in case of any issues with the App.
5.4. We may update, change, suspend, withdraw or restrict the availability of, all or any part of the App for any reason (including business, operational and security reasons). We will try to give you reasonable notice of any such update, change, suspension, withdrawal or restriction. If you choose not to install any update provided by us or if you opt out of automatic updates you may not be able to continue using the App.
6. Uploading information the App
6.1. To view available jobs on the App and to apply for such jobs, you will be required to provide certain information about yourself and your experience, and you may be required to upload supporting evidence (such as a curriculum vitae (CV), relevant certificates or evidence of qualifications, and other documents, images, audio and audio-visual content) (“Your Content”). You agree that Your Content:
Is true, accurate, complete and up-to-date;
Is not fraudulent or misleading, and does not impersonate any person or misrepresent your identity;
Does not breach any applicable local, national or international law or regulation, or advocate, promote or incite any person to commit any unlawful or criminal act or act of terrorism;
Does not infringe our proprietary rights or those of any third party (including intellectual property rights and rights to privacy);
Does not include any personal data of a third party unless you have obtained that third party’s prior written consent;
Does not breach any duty of confidence or confidentiality obligations;
Does not advertise or promote the products or services of any third party;
Does not contain any content that is threatening, defamatory, obscene, indecent, harassing, offensive (whether racially, religiously or ethically), discriminatory or otherwise objectionable.
6.2. Your content will be considered non-confidential and non-proprietary. You retain all of your ownership rights in Your Content, but you are required to grant us a limited licence to use, store and copy Your Content and to distribute and make it available to third parties (including third party hirers) for the purposes of providing online recruitment services to you. For more information about the data we collect about you and the purposes for which we use such data, please read our Privacy Policy.
6.3. You agree that we may use your name on UpRate’s website and for any marketing and promotional material. If you do not agree to this, please contact us using the contact details set out above.
6.4. We also have the right to disclose your identity to any third party who is claiming that any part of Your Content constitutes a violation of their intellectual property rights or of their right to privacy.
6.5. We have the right to remove any part of Your Content if, in our opinion, it does not comply with the content standards set out in these Terms.
7. Ratings
7.1. You acknowledge and agree that we may collect ratings (between 0-10) from third parties about your performance (including, but not limited to, your attendance, punctuality, professionalism, and quality of work) (“Performance”) in previous jobs in the following circumstances:
Where you have provided details of referees (which may include: (a) site supervisors and managers of sites where you are currently working or have previously worked; (b) supervisors and managers at hirer companies with whom you were previously employed or engaged; and (c) individuals at recruitment companies or employment agencies who have previously provided recruitment services or agency services to you), we may contact the referee to ask them to rate your Performance. You agree that you will obtain the consent of such referees before you disclose their name and contact details to us, and you will provide such referees with a copy of our privacy policy which explains how we will process their personal data; and
Where you have successfully applied for a job via the App, we may contact the relevant hirer to ask them to rate your Performance.
7.2. We will collect and aggregate all such ratings that are provided by third parties and only the aggregated rating for you (not the individual ratings) will be visible to you and hirers on the App.
8. Intellectual property rights in the App
8.1. We are the owner or the licensee of the domain name of the website and all intellectual property rights (including trade marks, copyright and design rights) in the App and its content. Our status (and that of any identified contributors) as the authors of content on the App must always be acknowledged (except where the content is user-generated).
8.2. You may print off one copy, and may download extracts, of any pages from the App for your personal use. You must not modify the copies of any materials you have printed off or downloaded from the App in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on the App for any commercial purposes without obtaining a licence to do so from us or our licensors.
8.3. If you print off, copy, download, share or repost any part of the App in breach of these Terms, then (in addition to our rights set out in section 14 below) we may require you to, at our option, return or destroy any copies of the materials you have made.
9. Information on the App
9.1. The information on the App relating to available jobs is not vetted or approved by us and is provided by third party hirers. For all jobs that are advertised on the App, we make no representations, warranties or guarantees, whether express or implied, that the information provided in relation to such jobs is accurate, complete or up-to-date.
10. You must not introduce viruses or other harmful content
10.1. You must not misuse the App by knowingly introducing viruses, trojans, worms, logic or time bombs, keystroke loggers, spyware, adware or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the App, the server on which the App is stored or any server, computer or database connected to the App. You must not attack the App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.
11. Acceptable use of the App
11.1. You agree that you shall:
Only use the App for the purpose of viewing and applying for relevant jobs;
Not use the App in any unlawful, fraudulent or malicious manner, for any unlawful purpose, or in any manner inconsistent with these Terms;
Not rent, lease, sub-license, loan, provide, or otherwise make available, the App (in whole or in part) to any person without our prior written consent;
Not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
Not translate, merge, adapt, vary, alter or modify the whole or any part of the App, nor permit the App (or any part of it) to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these Terms;
Not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
Not collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the App;
Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:
Is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
Is not used to create any software that is substantially similar in its expression to the App;
Is kept secure; and
Is used only for the Permitted Objective;
Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.
12. We are not responsible for websites we link to
12.1. Where our App (including job posts on the App) contains links to other websites and resources provided by third parties (including hirers), these links are provided for your information only. Such links should not be interpreted as approval by us of those websites and resources, or any information you may obtain from them. We have no control over the contents of those third party websites and resources.
13. Our liability to you
13.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and liability for fraud or fraudulent misrepresentation.
13.2. Please note that we only provide the App to allow you to view and apply for relevant jobs. You agree not to use the App for any commercial or business purposes outside of the normal and permitted use of the App, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3. We do not guarantee that the App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the App. You should use your own virus protection software.
13.4. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.5. The security of communications sent over the Internet (including by email) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications and shall not be responsible to you for any loss or damage that you may suffer as a result of the transmission of any such communications.
13.6. If our provision of the App or support for the App is suspended or delayed by an event outside our control, then we will not be liable for the suspension or delay.
14. Failure to comply with these Terms
14.1. If you fail to comply with any of the provisions of these Terms, we may (at our discretion) decide to take all or any of the following actions as we deem appropriate:
Immediate withdrawal (temporary or permanent) of your right to access and use the App, including the disabling of your account for the App;
The issue of a warning to you;
Legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) suffered or incurred by us as a result of your breach;
Further legal action against you;
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
14.2. We shall not be liable for actions taken by us in response to breaches of these Terms. The responses described in this section 14 are not limited and we may take any other action we reasonably deem appropriate.
14.3. If we end your rights to use the App, you must delete or remove the mobile app from all devices in your possession and immediately destroy all copies of the App which you have.
15. Rules about linking to the App
15.1. You may link to the homepage of the App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
15.2. You must not establish a link to the App in any website that is not owned by you or any website that includes unlawful or fraudulent content or has any unlawful or fraudulent purpose or effect. The App must not be framed on any other website.
15.3. For the avoidance of doubt, you may establish a link to your profile for the App in any of your social media pages, provided that you comply with all applicable laws and regulations and that such linking does not breach these Terms or the terms of any third party.
15.4. We reserve the right to withdraw linking permission without notice.
16. Other important terms
16.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract between us relating to your use of the App.
16.2. If a court finds part of these Terms illegal, the rest will continue in force. Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
16.3. Even if we delay in enforcing these Terms, we can still enforce them later. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17. Governing law
17.1. These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
